Your candle, your way.
Our Policies
We want you to be happy with your purchase. Here’s what to know about our return and refund policies.
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Cookies we use.
- We collect data to enhance your shopping experience.
At Spiced Flames, we prioritize your satisfaction. If you’re not completely content with your order, you can return it within 30 days for a full refund. Please ensure the candles are unused and in their original packaging. Our goal is to provide you with a pleasant shopping experience.
Keep in mind that custom scent blends are made to order, and those are final sale. We want you to enjoy the unique fragrances crafted just for you!
- Your data helps us improve your experience.
To ensure a seamless experience, we collect cookies to remember your preferences. You can choose to accept or decline cookies through your browser settings. Rejecting cookies may limit your ability to use certain features on our site.
- Enjoy a personalized candle shopping journey.
Should you have any questions regarding returns or privacy, feel free to reach out to our support team. We’re here to help and ensure you feel confident in your purchases.
- We use your information for better service.
Our policy changes are always communicated clearly. Make sure to check back regularly for updates. Your trust is essential and we’re grateful for your support.
- Transparency is our promise to you.
In order to process returns, please use the original packaging and include proof of purchase. We want to ensure everything goes smoothly for you.
Your candle, your way.
Your privacy counts.
- We respect your data, always.
It’s important to us that you feel secure while navigating and shopping on our site. We only collect necessary information to improve your experience and to serve you better.
- Your comfort is our priority.
Thank you for choosing Spiced Flames. We appreciate your trust and look forward to providing you with delightful fragrances.
- Your choices empower us!
Your feedback is valuable to us. If you have any suggestions or concerns regarding our products or services, do not hesitate to let us know. We’re here to create the best experience for you.
- Your input shapes our future.
Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part. We encourage you to use a trackable shipping service to guarantee your return is received.
- Trust is built on clarity.
Please don’t hesitate to reach out for support if you need assistance with your order or have questions about our policies. We are here to ensure your experience is smooth and enjoyable.